Ordering your Card
Q: How to order your Prepaid VISA Card?
Top up Your Ibandirect account
You can do that with SEPA Network or with BTC transactions.
In the "Dashboard" column You can choose which methods are preferable for You.
If you choose the SEPA method, in this case, press the button "Actions" – "Deposit by SEPA" and you will see all necessary details for the SEPA transfer.
If the most preferable method is a BTC deposit for You, press the button "Actions" – "Deposit" and you will see all necessary details for the BTC deposit.
Card Delivery
Q: How fast will I receive my Card?
Card is delivered by Deutsche Post and it takes around 1 - 2 weeks depending on your Country of residence.
Q: Is there any courier option?
There is a courier option available at additional fee.
Q: Is delivery cost included in the Card ordering fee?
Delivery by Deutsche Post is included in the Card ordering fee.
Card expiry period
Q: When will my Card expired?
The expiry period of each Card is set to 5 years.
Q: Will you re-issue my Card after expiry period?
Card will be issued to you after expiry period at the cost of new Card order.
Card fees and limits
Q: What are the card fees and limits?
Card fees and limits can be viewed at the Fees section of the website on the main page.
https://ibandirect.com/our-fees-and-limitsCard activation
Q: How do I activate my Card?
How to active Ibandirect card, steps:
PIN Setup
Q: How do I setup and activate my PIN?
You can setup your PIN during the Card activation process. In order to get your PIN activated, please visit nearest ATM machine and select Card balance option. Detailed instructions will also be provided in the envelope with that you will receive by post together with your card.
Card Deposit
Q: How to make a deposit to my Card?
Top up Your Ibandirect account
You can do that with SEPA network or BTC transaction.
In the "Dashboard" column You can choose which methods are preferable for You.
If you choose the SEPA method, in this case, press the button "Actions" – "Deposit by SEPA" and you will see all necessary details for the SEPA transfer.
If the most preferable method is a BTC deposit for You, press the button "Actions" – "Deposit" and you will see all necessary details for the BTC deposit.
When your funds will be credited to your Ibandirect account go to the "Cards" section and press the button "Load funds"
There you will see this type of window. Write the amount that you want to insert to Your Ibandirect Card from Your account and press the button "NEXT".
Card has not arrived
Q: What to do if my Card has not arrived?
If you have not received your Card in 2 weeks, please contact us by [email protected] Please also check your address that you provided is correct.
Account Password
Q: How to create a password for my new Ibandirect account?
Safety is first and in this case, your password should be strong.
Example of how your password should look – [email protected]!
Passwords must contain: