Crypto Cashout Solution with Dedicated IBAN and Visa Prepaid Card

Buy and Sell Crypto directly to your IBAN and use your Prepaid Card to withdraw cash at any ATM, or make purchases with any store that accepts Visa.

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Frequently Asked Questions

FAQ
Ordering your Card
  • Who can order a Crypto-Friendly Visa Cards?
    At this time crypto-visa (plastic and virtual) can be ordered only by EU citizens, or clients who have EU Residence Permit , or long term visa (Work or Study visa)
  • How to order your Prepaid VISA Card?
    • Top up Your Ibandirect account
    • You can do that with SEPA Transfer, or by Crypto.
    • In the "Dashboard" column You can choose which methods are preferable for You.
    Accounts
Card Delivery
  • How fast will I receive my Card?
    Card is delivered by Deutsche Post and it takes around 1 - 2 weeks depending on your Country of residence.
  • Is there any courier option?
    There is a courier option available at additional fee.
  • Is delivery cost included in the Card ordering fee?
    Delivery by Deutsche Post is included in the Card ordering fee.
Card expiry period
  • When will my Card expired?
    The expiry period of each Card is set to 5 years.
  • Will you re-issue my Card after expiry period?
    Card will be issued to you after expiry period at the cost of new Card order.
Account Password
  • How to create a password for my new Ibandirect Account
    Safety is first and in this case, your password should be strong.
    Passwords must contain:
    a minimum of 1 lower case letter [a-z] and
    a minimum of 1 upper case letter [A-Z] and
    a minimum of 1 numeric character [0-9] and
    a minimum of 1 special character: [! @ # $ % ^ & * () _ + = { } [ ] : ; " ' < > . , - / \ ?]
    passwords must be at least 8 characters in length
    Example of how your password should look – [email protected]!
Account Deposit
  • Deposit by SEPA

    If You are using Ibandirect mobile app.

    • In the "Wallet" section press on the "EUR" icon → Deposit button, and you will see all necessary details.

    • If you are using a Browser version - In the "Dashboard", EUR section, press on three dots → Deposit by SEPA, and you will see all necessary details.

    SEPA deposit will be credited automatically to your account. It usually takes a few hours.

  • Crypto Deposit

    • Choose the Crypto that's You want to deposit (Bitcoin, Litecoin, Bitcoin Cash).

    • Press on the Icon → "Deposit" button → Copy Your crypto wallet or Scan it.

    Crypto Deposit will be credited to your account within a few minutes.

Card fees and limits
Card activation
  • How to create a password for my new Ibandirect account?
    How to active Ibandirect card, steps:
    • Go to the “Cards” section
    • Press the button “Activate Card”
    • Write your Plastic card number
    • Then you need to create a static password for online purchases (Our suggestions for the static password, use 4 digits and write your phone number with country code but without symbol “+”)
    • When you had made all these steps, now go to the nearest ATM, insert your plastic card, write there your pin-code and check the balance.
    • Your Card Activated, it’s time to make a deposit!
    * Card activation instructions are provided in the envelope that you will receive by post together with your card.
PIN Setup
  • How do I setup and activate my PIN?
    You can setup your PIN during the Card activation process. In order to get your PIN activated, please visit nearest ATM machine and select Card balance option. Detailed instructions will also be provided in the envelope with that you will receive by post together with your card.
Card Deposit
  • How to make a deposit to my Card?
    Top up Your Ibandirect account

    You can do that with SEPA network or BTC transaction.

    In the "Dashboard" column You can choose which methods are preferable for You.
    Accounts

    If you choose the SEPA method, in this case, press the button "Actions" – "Deposit by SEPA" and you will see all necessary details for the SEPA transfer.

    If the most preferable method is a BTC deposit for You, press the button "Actions" – "Deposit" and you will see all necessary details for the BTC deposit.

    When your funds will be credited to your Ibandirect account go to the "Cards" section and press the button "Load funds"

    Accounts

    There you will see this type of window. Write the amount that you want to insert to Your Ibandirect Card from Your account and press the button "NEXT".

    Accounts
Card Apple Pay / Google Pay
  • How to add your card to Apple Pay?
    • In the Wallet App Apple Wallet , tap the "Add Button" Apple Wallet
    • Tap "Debit Card"
    • Scroll to the button and press the button "Add another bank card"
    • Tap "Continue" button
    • Use the camera to capture your card info or enter it manually
    • Press the button "Continue"
    • After a few minutes you will receive an SMS with code from "PayService"
    • Enter your code to verify card
    • Your card is added
  • How to add your card to Google Pay?
    • Open the Google Pay Google Pay , or Samsung Pay app Samsung Pay
    • Press button "Add a Payment Method"
    • Use the camera to capture your card info or enter it manually
    • Press the button "Continue"
    • After a few minutes you will receive an SMS with code from "PayService"
    • Enter your code to verify card
    • Your card is added
Card has not arrived
  • What to do if my Card has not arrived?
    If you have not received your Card in 2 weeks, please contact us by [email protected]
    Please also check your address that you provided is correct.